All live animal sells are final and we have a zero return policy once shipped. We do have a live arrival guarantee that applies only to the state of the animal once it arrives at the destination. Note: All cancelled animal orders will be charged a $10.00 restocking fee regardless of the reason. Fees will be deducted from the refund provided. Why do we charge a cancellation fee? When an order is placed the animal and or goods are reserved and no longer available for sale to other customers. We also incur processing fees and charges when the order is placed that we cannot recover. Dry Goods Dry goods can be returned 30 days from the delivery. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your dry goods must be unused and in the same condition that you received them in. They must also be in the original packaging provided. Note: Perishable items such as isopods, feeder insects and frozen food items cannot be returned. Do to the perishable nature of these items it is impossible for us to offer returns. Return Shipping For acceptable dry good(s) returns we will request your order number. Once your order is confirmed you will be sent a return label. You will also be notified of the shipping carrier to tender the package to. Buyer pays return shipping unless the dry good(s) are deemed defective. A 20% restocking fee will be charged on non defective returns. The restocking fee and return label costs will be deducted from the refund. Packages returned via “Return to Sender” will be refunded less a 20% restocking fee and our original shipping cost to mail the package. The time it will take for your return to reach us will vary based on where you are shipping from. We don’t guarantee that we will receive your returned item and are not responsible for lost returns. Any goods shipped to xyzreptiles.us collect will be refused. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment promptly within 5 business days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will send you a return label.